Privacy & AODA Policy

By visiting the Canadian Plastics Industry Association online, you are accepting the practices described in this privacy notice.

The Canadian Plastics Industry Association reserves the right to change this policy at any time. Our privacy policy will be kept up-to-date and posted on our website.


In order to enhance your user experience our site, we use cookies to track your visit. The Canadian Plastics Industry Association also uses cookies to provide users with certain features (for example, customized delivery of information based on your choice of language) available on our website.

A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the website that gave it to you. It functions as your identification card. It is not a program and cannot be executed as code or deliver viruses.

Cookies can also customize the site to your particular interests or store your personal information like passwords or usernames.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie this gives you the chance to decide whether to accept it. To learn more about cookies and how to change your settings, please use the help function in your browser.

You can use the Canadian Plastics Industry Association website without cookies, but you may have to re-enter information each time you visit.

Aggregate information

We collect aggregate information regarding overall website traffic patterns. Normally, web servers collect this type of standard web server/visitor traffic information as part of their web log processes. We do not report on individual user sessions.

Personal information

We collect personal information only when you provide it to us by filling in an online form. You do not need to give personal information to receive information from this site.

Any personal information is stored securely and used only for the purpose for which it is provided to us.


Occasionally, our web site contains registration forms for events and conferences. These forms are designed to register your place in the conference and collect basic information that we need to organize the event and ensure that we meet the needs of participants.

E-mail inquiries

Our website contains several e-mail links that allow web visitors to easily send an e-mail inquiry or feedback to the Canadian Plastics Industry Association. Examples include e-mail inquiries to the webmaster, or to specific staff in specific departments. When you use the e-mail links, your e-mail address and the subject of your inquiry are provided to the Association.

We only use this information to respond to your inquiries and track the service we provide. This information helps us improve our website, provide more relevant information to our site visitors and update our site as needed.  We will not sell, rent or trade this information.

Links to other sites

The Canadian Plastics Industry Association has links to other websites that are not under its control. The Canadian Plastics Industry Association is not responsible for the contents of any linked website, any link contained in a linked website or any changes or updates to such websites. The inclusion of any link does not mean that the Canadian Plastics Industry Association endorses that website.

Please be aware that the Canadian Plastics Industry Association is not responsible for the privacy practices of other websites that we link to. We encourage you to read the privacy statements of each and every website that requests personal information from you.

For more information please contact us.

Accessibility for Ontarians with Disabilities Act (AODA)

The Canadian Plastics Industry Association (CPIA) is committed to ensuring that our policies and practices respect and promote dignity, independence, and equal opportunity for our members and our employees including those with disabilities.

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), CPIA wishes to make available our customer service policy:

Providing Goods and Services to People with Disabilities

The Canadian Plastics Industry Association (herein “CPIA”) is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.  

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, CPIA will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.  

The notice will be placed on our door at 5955 Airport Road, Suite 125 and on the home page of our website


CPIA will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. This training will be provided to staff no later than 90 days after hire. 


CPIA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Feedback process

Customers who wish to provide feedback on the way CPIA provides services to people with disabilities can via tel.905.678.7748, fax: 905.678.0774, email:, or regular mail: 5955 Airport Rd., Suite 125, Mississauga, ON L4V 1R9.

All feedback, including complaints, will be replied to in the same manner in which they were received.

Customers can expect to hear back within 5 business days.

Modifications to this or other policies  

Any policy of CPIA that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

For more information

PDF of CPIA AODA Customer Service Policy

CPIA is in compliance with the Accessibility for Ontarians with Disabilities Act (AODA, 2005).